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Terms of Service | Tuner Tools LLC  

Terms of Service | Tuner Tools LLC

Responsibility for proper use and/or damage to your vehicle:  Many of the items available for purchase here are designed and intended strictly for off-road use. Many states within the US & other countries as well as local regulations where you live may apply to the use of some of these items and knowledge of such regulations are entirely your responsibility. Tuner Tools LLC at no time will make ANY claim regarding the legality of using any of our equipment in any locale.

Ultimately YOU are responsible for the equipment, programming & parts you install or modify in your vehicle. We try to provide the best available information, but our source of that information is the same manufacturer's & technical publications available publicly and we establish here that Tuner Tools LLC will bear no responsibility whatsoever regarding the use of any of these items in any particular application nor regarding any damage which may result from the use of such equipment whether properly installed or not. We encourage each of you to do your homework and know what it is you are modifying or replacing, learn how the equipment or item works and how it does not work. Teach yourself the proper installation techniques or hire a qualified technician to do the work for you.

Tuner Tools LLC is an online business making products available for your purchase at the most competitive rates available and with delivery to the widest possible audience. We are not installers, technicians nor mechanics and we offer no technical assistance regarding the proper use of any component or program sold on our website.

Payment Types Accepted:  PayPal, Credit Card, Western Union, Wire Transfers or Certified Bank Draft Check with shipping only after the check is approved and completely cleared by our bank. Wire Transfers are limited to only those purchases which exceed $500 USD.  Credit Card orders are best placed directly through our online stores or can be taken by telephone. Any other forms of payment, please contact us first to arrange details.

Sales Tax:  7.5% Ohio Sales Tax on all items delivered to a Ohio address.

Shipping:  Tuner Tools LLC ships worldwide with verified payment & confirmed address. Domestic Ground shipments are a mix of services from UPS, USPS, FedEX & DHL and the method selected is at our discretion. International shipments are generally by Federal Express with an occasional USPS Express Mail, depending on the final location, again at our discretion unless prior arrangements have been agreed.

Order Processing & Delivery:  99% of our products ship within 1 Business Day - Occasionally, we are out of stock on an item and will sometimes use a drop ship from one of our suppliers. Drop ships from a handful of suppliers can add up to 5 days processing time, especially if delivery is outside the U.S.A. and we will notify the customer when this is the case.

Pricing:  While we strive to ensure our site is up to date and accurate, In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. And canceled order will be refunded immedately.

International Shipments: Some international shipments may have a slight delay prior to shipping because our warehouse direct ships only within the U.S.A. For products in this latter category, they are relocated first to the Tuner Tools LLC corporate offices in Connecticut where the export & customs documentation can be completed and then reshipped irectly to the customer.  This can add up to 10 business days on a small number of products. We do try to identify these types of products directly in our listings and always notify the customer of expected shipping delays.

Refunds & Returns:  We will immediately refund any customer for any negative situation caused by Tuner Tools LLC and/or for any problem with the product at all, including fit for purpose or for any manufacturing defects. This cash refund option typically exists for not more than 14 days after delivery.  We sell only brand new products and all manufacturer warranties apply. We maintain very good relationships with the manufacturers and will gladly assist with all warranty issues, including interceding with the manufacturer on behalf of the customer. In this area, we ask only for reasonable expectations.  Returns for reasons other than defective product will result in a 10% restocking fee, to be deducted from the refund. If you've simply changed your mind, or ordered the wrong part without requesting advice, then this is not our fault and we must recoup the cost of the transaction. Some of this equipment is high-tech, complex and compatibility with specific vehicles can vary.  If in doubt,  contact us before you purchase and remember,  this ain't Wal-Mart.

All returns require prior authorizations and an RMA number, please contact us first to arrange details. Unauthorized returns will typically be rejected.

Software License Keys: Due to the fact that a license key, once issued can never be actually "returned": There will be no refunds for license keys, place a period at the end of that sentence.

Shipping charges are non-refundable. is your family owned American source for the newest, most advanced and highest quality automotive gas & diesel flash tuners, tuning modules, stand alone & piggy back ECU's, Data Logging, Gauges, OBD-II and SAE J2534 pass-thru programming tools on the market.

Dealer Inquiries Welcome, please contact us for details (dealers ONLY please)






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