Terms of Service | Tuner Tools LLC
Responsibility for proper use and/or damage to your
vehicle: Many of the items available for purchase here
are designed and intended strictly for off-road use. Many states
within the US & other countries as well as local regulations where you
live may apply to the use of some of these items and
knowledge of such regulations are entirely your responsibility.
Tuner Tools LLC at no time will make ANY claim
regarding the legality of using any of our equipment in any locale.
Ultimately YOU are responsible for the
equipment, programming & parts you install or modify in your vehicle.
We try to provide the best available information, but our source of
that information is the same manufacturer's & technical publications
available publicly and we establish here that Tuner Tools LLC
will bear no responsibility whatsoever regarding the use of any of
these items in any particular application nor regarding any damage
which may result from the use of such equipment whether properly
installed or not. We encourage each of you to do your homework and
know what it is you are modifying or replacing, learn how the
equipment or item works and how it does not work. Teach yourself the
proper installation techniques or hire a qualified technician to do
the work for you.
Tuner Tools LLC is an online business making
products available for your purchase at the most competitive rates
available and with delivery to the widest possible audience. We are
not installers, technicians nor mechanics and we offer no technical
assistance regarding the proper use of any component or program sold
on our website.
Payment Types Accepted: PayPal, Credit Card,
Western Union, Wire Transfers or Certified Bank Draft Check with
shipping only after the check is approved and completely cleared by
our bank. Wire Transfers are limited to only those purchases which
exceed $500 USD. Credit Card orders are best placed directly
through our online stores or can be taken by telephone. Any other
forms of payment, please contact us first to arrange details.
Sales Tax: 7.5% Ohio Sales Tax on all items
delivered to a Ohio address.
Shipping: Tuner Tools LLC ships worldwide
with verified payment & confirmed address. Domestic Ground shipments
are a mix of services from UPS, USPS, FedEX & DHL and the method
selected is at our discretion. International shipments are generally
by Federal Express with an occasional USPS Express Mail, depending on
the final location, again at our discretion unless prior arrangements
have been agreed.
Order Processing & Delivery: 99% of our
products ship within 1 Business Day - Occasionally, we are out of
stock on an item and will sometimes use a drop ship from one of our
suppliers. Drop ships from a handful of suppliers can add up to 5 days
processing time, especially if delivery is outside the U.S.A. and we
will notify the customer when this is the case.
Pricing: While we strive to ensure our site is up
to date and accurate, In the event a product is listed at an incorrect
price due to typographical error or error in pricing information
received from our suppliers, Our Store shall have the right to refuse
or cancel any orders placed for product listed at the incorrect price.
And canceled order will be refunded immedately.
International Shipments: Some international
shipments may have a slight delay prior to shipping because our
warehouse direct ships only within the U.S.A. For products in this
latter category, they are relocated first to the Tuner Tools
LLC corporate offices in Connecticut where the export &
customs documentation can be completed and then reshipped irectly to
the customer. This can add up to 10 business days on a small
number of products. We do try to identify these types of products
directly in our listings and always notify the customer of expected
Refunds & Returns: We will immediately
refund any customer for any negative situation caused by Tuner Tools
LLC and/or for any problem with the product at all, including fit for
purpose or for any manufacturing defects. This cash refund option
typically exists for not more than 14 days after delivery. We
sell only brand new products and all manufacturer warranties apply. We
maintain very good relationships with the manufacturers and will
gladly assist with all warranty issues, including interceding with the
manufacturer on behalf of the customer. In this area, we ask only for
reasonable expectations. Returns for reasons other than
defective product will result in a 10% restocking fee, to be deducted
from the refund. If you've simply changed your mind, or ordered the
wrong part without requesting advice, then this is not our fault and
we must recoup the cost of the transaction. Some of this equipment is
high-tech, complex and compatibility with specific vehicles can vary.
If in doubt, contact us before you purchase and remember,
this ain't Wal-Mart.
All returns require prior authorizations and an RMA number, please
contact us first to arrange details. Unauthorized returns will
typically be rejected.
Software License Keys: Due to the fact that a license key, once
issued can never be actually "returned": There will be no refunds for
license keys, place a period at the end of that sentence.
Shipping charges are non-refundable.